Associate Consultant (gn) 2nd Level Backup (AWS / Microsoft Azure)
You will be part of a dynamic team of skilled Commvault colleagues, expected to keep your skills and qualifications up to date through SoftwareONE’s generous training programme. These skills will extend beyond Commvault to include Microsoft Azure and Amazon Web Services.
SoftwareONE is a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. With capabilities across the entire value chain, it helps companies design and implement their technology strategy, buy the right software and cloud solutions at the right price, and manage and optimize their software estate. Its offerings are connected by PyraCloud, SoftwareONE’s proprietary digital platform, that provides customers with data-driven, actionable intelligence. With around 5,400 employees and sales and service delivery capabilities in 90 countries, SoftwareONE provides around 65,000 business customers with software and cloud solutions from over 7,500 publishers. SoftwareONE’s shares (SWON) are listed on SIX Swiss Exchange.
you are going to...
...provide technical support for issues raised by our Backup Customers and BackUp Systems across a broad
scope of Hybrid Cloud environments (i.e. on-premise, Microsoft Azure and AWS)
...work on our Managed Hosted Commvault service providing a key level of support to ensure our
customer's business remains stable
...provide soultions to incidents and complete requests, which is escalated to you by your
colleagues from the 1st Level support
...drive effeiciencies into our servies by developing standard operating procedures to enable
colleagues to improve the rate of ticket solving
...escalate requests to the 3rd Level Support or Commvault if required
...a minimum of 2 years experience working with Commvault or antoher
Enterprise Class Backup product
...the ability to understand core IT Infrastructure, including TCP Networking, DNS,
Storage and Virtualisation
...certifications for AWS (Amazon Web Service) and / or Microsoft Azure
...experience in managing and configuring server backup policies, schedules and retention plans
...the ability to create basic scripts in at least one of the following is desirable
...experience with ITIL Fundation Level certified, working on ticket based systems,
and operationg systems
...a high motivation and you are results oriented, you are a good listner and customer focussed
...a desire to lear new technologies and good communication skills
...excellent German language skills
We offer you the opportunity to write your own success story!
Your "buddy" accompanies you from the first day on and supports you during your extensive familiarization phase. In addition to various certifications and manufacturer training courses, this includes free participation in English lessons during working hours and a unique learning platform. And if you are taking a break, you will of course have water, coffee, snacks and great colleagues at your disposal in the office in addition to your modern workplace.
What else is there? 30 days holiday, home office, an employee share programme, location-dependent sports activities, quarterly bonus payments, free parking spaces, flexible working hours, appreciation as well as opportunities for professional development and much more...
Above all, a great company with a unique culture!
Then apply via our online form and let us know your earliest possible starting date and ideally your salary expectations!
You still have a question? Then you can send us an e-mail to SWOcareers.firstname.lastname@example.org.
“SoftwareONE is an equal opportunity employer. With employee satisfaction as one of our core values, we are passionate about diversity and are committed to creating an inclusive environment for all of our employees. We want every employee to have the greatest experience of their career.”